SHIPPING & EXCHANGE
In the rare case that you are not 100% satisfied with your online purchase, you can get Online Store Credit for the same amount (minus shipping costs) for future purchases, within 7 days of receiving your order. For any queries and questions contact us at firstname.lastname@example.org
The product I received is faulty, what do I do?
In the rare case that the product you received is damaged, incomplete or wrong we apologize for the inconvenience. We at Ittehad try our best to ensure that each order is correctly placed to every customer. However, should you find yourself in such a situation you can simply contact us at email@example.com or +92-423-577-2005 and exchange the product for something else. You can also claim online store credit.
What is online store credit?
Online store credit is like artificial money at your House of Ittehad account. It means you can return your purchase and utilize the same amount for a later purchase.
Are there any limitations to the products I can exchange?
House of Ittehad makes sure that all their customers are satisfied with the products provided to them which is why we offer you the opportunity to exchange a product for another should the need arise. However, there are a few limitations as to how you can avail this opportunity.
- Please note that items on sales and promotions are not eligible for exchange.
- The product is in a re-saleable condition.
Please make sure that all tags and items are intact and that the garment is unused.
Can I get cash refund instead?
House of Ittehad does not offer any cash refunds. We do offer online store credit or the chance to exchange your product for another.
How do I exchange a product?
Simply email us at firstname.lastname@example.org and request an exchange, and we will guide you through the process. Do not forget to mention your order ID in the email.
How long do I have to exchange my product?
You can exchange your unused garments within 7 days of making the purchase. Please make sure that all the tags remain intact and that the product has not been damaged. We also require you to present an original receipt that proves you have made the purchase.
What about shipping costs?
We apologize but we cannot refund any shipping costs, except in the following cases
- If the item was damaged when received by the customer
- If the wrong item was delivered
- If promotional free shipping is being offered
In all other cases, you will be responsible for bearing the cost of sending the item back to us
Is there an alternate option?
Yes. You can simply go to any House of Ittehad store and purchase something else for the same amount. Please take your original receipt with you and settle the balance at the same time.
I have lost my receipt, what do I do now?
If you have lost your receipt you need to provide a valid proof of purchase. This can be your bank statement that proves you made the purchase or the invoice note that is included in your packaging.
What about international orders?
Currently, we do not offer any refunds or exchanges for international online orders.
What if I just want to cancel my order?
Orders can only be cancelled within 24 hours of placing the order by emailing us at email@example.com or by calling us at +92-423-577-2005. Please read our Customer Care Section for more details.
In case of experiencing displeasure after receiving your ordered package, you can return it to the store by covering the required costs yourself and sharing an air bill/screenshot of your delivery receipt. After being satisfied with the presented proof, we House of Ittehad will issue a one-time-use only coupon against the amount spent by the customer. Please take note that the entire cost of returning the delivered package would be the customer's responsibility and the brand will not be held accountable for any charges in this regard.
In case of not receiving your ordered package, you can request for a proof of delivery, which will be presented to you in a limited amount of time.
Please note that all prices at House of Ittehad are fixed. The only discounts offered at our products are during promotions and sales.